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PERSONAL SHOPPING INFORMATION, LOCAL DELIVERY & PICKUP

PERSONAL SHOPPING INFORMATION, LOCAL DELIVERY & PICKUP
 

  • Monday - Sunday from 10 AM to 3:00 PM

*For questions or to place a phone order, please call during the hours listed above.
Online ordering available 24 hours.


PAYMENT METHODS

  • We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. All prices are exclusive of sales tax.

  • Bank transfer and direct deposit

  • Cash



PHONE ORDERS & ONLINE SEAFOOD ORDERS

Due to the perishable nature of our products, all orders require signature upon delivery or pick-up. Items should be unpacked and refrigerated as soon as you receive them. We cannot deliver to P.O. Boxes.

 

  1. IN-STORE PICK-UP

Customers may call to place their order, and pick up from Glen Waverley warehouse during our normal store hours.

For online seafood orders, customers can select from the list of available service windows:

 

  • Monday - Sunday from 10am to 3pm


LOCAL DELIVERIES
At times inclement weather or unforeseen delivery complications may arise. At that time it may be necessary to make adjustments to the delivery schedule. If we are forced to suspend a chosen delivery date and time or the delivery address is inaccessible, we will contact you to reschedule or change delivery destination.


RETURNS
We want to make sure that our customers receive the freshest and highest quality foods. If you are at all dissatisfied with your order, please contact us as soon as possible.


Please hold on to your order and don’t discard any items until we’ve contacted you. It would be very helpful if you would take photos of packaging and product so that we may better serve you.


DELAYS / SUBSTITUTIONS
If we are temporarily out of stock on a particular item, we will substitute a similar product of equal or greater value to meet your requested delivery date. In compliance with the terms of our Privacy Policy, we will use commercially reasonable efforts to contact you by e-mail or phone if there are any backorders or problems with your order, so please make sure to provide us with accurate contact information.

63 Myrtle St Glen Waverley 3150 VIC Melbourne Australia

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+61 3 5611 3330

@2020 Pacific Sea Urchin Australia